Help center

HerdHarbor Support

Support for accounts, sync, backups, and app use

Contact support

Email hello@herdharbor.com. Include the app version, device and browser, what you expected, and what happened. Do not send passwords, payment-card details, or a full farm backup unless support specifically asks for it.

Email HerdHarbor support

Before reporting a sync problem

Keep the app open and reconnect to the internet.
Open Settings and check Cloud sync.
Select Sync now and wait for confirmation.
If sync is not confirmed, download a safety backup before signing out, clearing browser data, reinstalling, or switching accounts.

Password reset

On the sign-in screen, select Forgot password?, enter the email used for your account, and open the newest reset message. Check spam or junk folders. Use the link only once and choose a password at least eight characters long.

Backup and restore

In Settings, select Export backup for a full JSON copy. To restore, use Import backup and review the warning before replacing the current workspace. Keep backups in a secure location because they may contain farm, customer, and financial records.

Offline use

After a successful online load, HerdHarbor keeps an offline device copy. Changes made offline remain on that device and should synchronize after reconnection. Do not clear site data or uninstall while unsynced changes remain.

Account deletion

Signed-in users can open Settings and choose Request account deletion. If you cannot sign in, use the public Delete Account page.